Refund policy
Return, Refund and Complaint Policy
Applicable to consumer purchases throughout the EU.
1. Company Information
LYKKELAND ateliér ApS
Lyngby Hovedgade 26H, 2800 Lyngby, Denmark
CVR no.: 41641789
Email: hello@lykkelandatelier.com
Webshop: lykkelandatelier.com
All returns are to be sent to the address above. We only receive parcels sent directly to the address. We are unable to collect parcels from parcel shops or parcel lockers, so please do not send your return to a pickup point.
2. Right of Withdrawal
As a consumer, you have a statutory 14-day right of withdrawal when shopping online. At LYKKELAND ateliér we give you an extended period of 30 days, counted from the day you receive your item. Within this period you may withdraw from your purchase without giving any reason.
You must notify us that you wish to withdraw before the deadline expires - for example via our return portal or by submitting the standard withdrawal form (see section 11). After you have notified us, you must return the item without undue delay and no later than 14 days afterwards.
3. Return/Exchange from the EU
Start your return via our return portal: LYKKELAND Atelier - Return Portal. You will need your email address and your order number to start the process. Follow the steps in the portal, which guide you all the way through and generate your return label.
1. Attach the return label from the portal to the outside of the parcel.
2. Drop off the parcel at a drop-off point for the chosen carrier. Please note that the parcel is sent to our address - not to a pickup point.
3. Always ask for a receipt for the drop-off. That way your shipment is insured, and we can track its status.
If the carrier shown in the link is not supported in your local area, you are permitted to choose another carrier. However, returns must always be sent to the address above, otherwise the return will not be accepted.
4. Condition of the Item When You Return It
You are welcome to try on the garment as you would in a physical store - that is, put it on to assess the fit, size and appearance. This does not affect your right of withdrawal.
In order for us to accept the return, the item must:
• still have all price tags and any hygiene strips attached,
• be clean and free of e.g. perfume, smoke or makeup stains,
• be returned in the original packaging where possible.
If you have handled or used the item more than was necessary to establish its nature, characteristics and function, we may deduct an amount from the refund corresponding to the item's loss of value. In the most extreme cases, where the item no longer has any resale value, the entire amount may be forfeited.
5. Refund
Once we have received and approved your return, we will refund your amount. We refund:
• the price of the returned item(s), and
• the original standard delivery cost. If you chose a more expensive delivery method than our cheapest standard delivery, we refund an amount corresponding to the standard delivery.
We refund using the same means of payment you used for the purchase, unless otherwise expressly agreed. You will not be charged any fees for the refund.
We carry out the refund without undue delay and no later than 14 days after we have received notification of your withdrawal. However, we may withhold the refund until we have received the item back, or until you have provided documentation that the item has been returned - whichever occurs first. In practice, we process most refunds within 7-9 days from when we receive your return.
6. Return Costs
In the case of withdrawal, you bear the direct costs of returning the item yourself, unless otherwise expressly stated in a specific campaign.
If you are sending from another country, we encourage you to choose a carrier that can document the delivery, and to state the item's actual value. Any customs or import fees in connection with the return are not our responsibility.
In the case of a justified complaint (defective or incorrectly delivered item), we will of course cover your reasonable shipping costs - see section 9.
7. Exchange
If you wish to exchange an item - for example for a different size or colour - you can do so via our return portal: LYKKELAND Atelier - Return Portal. Use your email address and your order number, and follow the steps. An exchange is subject to the desired item being in stock. If it is not, we will process your request as a return with a refund.
8. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
• underwear, swimwear and similar items that for health or hygiene reasons are sold sealed, if the seal has been broken after delivery,
• items made to your specifications or given a distinctly personal touch (e.g. custom-tailored measurements or monogram).
If a product is exempt from the right of withdrawal, we state this clearly on the product page before purchase.
9. Complaint (statutory remedy for defects)
In addition to the right of withdrawal, you have a 24-month right to complain under the Danish Sale of Goods Act. The right to complain covers defects that were present at the time of delivery - for example faults in stitching, material or workmanship. It does not cover damage arising from ordinary wear and tear, incorrect use or lack of maintenance.
If you complain within a reasonable time after you have discovered the defect (a complaint within 2 months is always considered timely), you may - depending on the specific situation and the rules of the Sale of Goods Act - be entitled to:
• have the item repaired or exchanged,
• a proportionate reduction in the price, or
• cancel the purchase and get your money back.
How to complain: Start a complaint via our return portal: LYKKELAND Atelier - Return Portal. Provide a brief description of the defect and upload one or more photos of the product. We will get back to you quickly with the next step. In the case of a justified complaint, we cover your reasonable return shipping costs.
10. Complaints and Dispute Resolution
If you are not satisfied with our handling of your case, you can lodge a complaint.
For consumers in Denmark: You can submit a complaint to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg (www.naevneneshus.dk).
For consumers in other EU countries: You can obtain guidance on cross-border complaints from your national European Consumer Centre (ECC). In Denmark: Forbruger Europa (www.forbrugereuropa.dk).
Please note: The EU's online dispute resolution platform (ODR) was discontinued on 20 July 2025 and can therefore no longer be used.
11. Standard Withdrawal Form
You can use this form if you wish to withdraw from your purchase. It is not a requirement - you can also simply notify us via the return portal.
To: LYKKELAND ateliér ApS, Lyngby Hovedgade 26H, 2800 Lyngby, Denmark - hello@lykkelandatelier.com
I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement concerning the following items:
• Order number:
• Ordered on / received on:
• Consumer's name:
• Consumer's address:
• Consumer's signature (only if the form is communicated on paper):
• Date:
12. Questions
If you have any questions about the process, you are always welcome to write to us at hello@lykkelandatelier.com.